What to Do If GRC Products Are Damaged During Transportation?

Despite the most thorough protective measures, long-distance transportation still carries risks of accidents. Qinglong Group has established a clear, standardized emergency handling process of "on-site inspection, liability determination, rapid response, and insurance claims" for product damage that may occur during transportation, aiming to minimize losses for customers and impact on projects. Our principle is: no shirking responsibility, no delays—solving the problem comes first.

On-site inspection and evidence preservation is the first step. When goods arrive at the construction site, the receiving party and the driver should jointly inspect the appearance and quantity of the goods against the waybill. If damage is found, it must be clearly noted on the waybill immediately, including the damage details and quantity, with signatures from both parties for confirmation, along with photos and videos taken from multiple angles. Qinglong requires customers to notify our project manager immediately upon discovering any issue, and we will activate the response procedure right away.

Scientific liability determination and rapid response are the core. Based on on-site evidence, Qinglong's logistics department will quickly determine the cause of the damage: is it a packaging design flaw, improper loading, transportation jolting, or careless unloading? If the damage is Qinglong's responsibility (such as packaging or loading issues), we will immediately activate the emergency plan. For minor damage (small chips on edges or corners), we can dispatch technical personnel to guide on-site repairs and provide specialized repair materials. For severe damage affecting usability, we will arrange replacement production at the fastest possible speed. Qinglong's Nanning base typically reserves a small amount of backup capacity and raw materials for major projects to handle such emergency replenishment, striving to compress the replenishment cycle to within 50% of the regular cycle.

Comprehensive insurance coverage gives customers peace of mind. Qinglong has purchased cargo transportation insurance for all goods leaving the factory. Once a loss is confirmed to fall within the scope of insurance liability, we will assist customers in collecting claim materials and initiate the insurance claim process to ensure that customers' economic losses are compensated. We firmly believe that comprehensive after-sales protection and a responsible attitude toward problem handling are the foundation of long-term cooperation. Through this system, Qinglong strives to minimize the negative impact of "transportation damage"—an unexpected event—on the project.