What Is the After-Sales Service of GRC Manufacturers? Service System and Qinglong Group's 28 Years of Customer Support Practice

After-sales service is a key indicator of a GRC manufacturer's overall strength and sense of responsibility, and quality service should cover full-process assurance of "rapid response, professional repair, and long-term support." As an industry leader with 28 years of deep experience in the GRC field, Qinglong Group has built a three-tier service system of "national 400 hotline + 16 regional technical centers + on-site emergency teams" based on its service experience in national-level landmark projects such as the Wuhan Han Show Theatre and the Hainan International Convention and Exhibition Center, achieving 7×24-hour online consultation, on-site handling within 48 hours, and lifetime maintenance file management. In the Shenzhen Yirui Biotech Building project, through regular inspections, specialized testing, and preventive maintenance, we kept the curtain wall system in as-new condition after 5 years of use, and customer satisfaction surveys showed an after-sales service score of 98.5. After-sales service is not a cost center but an extension of brand value and a bond of trust.

Full-Cycle Service Architecture Lays the Foundation for Assurance

Qinglong Group has established a full-cycle service mechanism covering everything from project delivery to later-stage maintenance. Upon delivery of each project, a dedicated file is created to record product information, installation data, and maintenance records. In the Nanning Wuxiang China Resources MixC One project, we assigned a unique code to each of the 2,872 GRC panels, so that full life-cycle data can be retrieved with a simple scan. A regular follow-up visit system (1, 3, 5, and 10 years after completion) ensures that problems are detected and resolved early, turning passive repair into proactive maintenance.

Rapid Response Mechanism Enhances the Service Experience

A 400 service hotline puts callers through to professional engineers within 30 seconds, and a WeChat emergency response group provides dedicated contacts for key projects. During roof maintenance at the Hainan International Convention and Exhibition Center, technicians arrived on site within 2 hours of receiving customer feedback, proposed a solution within 4 hours, and completed the work within 24 hours. This highly efficient response is backed by a nationwide layout of 16 service outlets and standardized processes.

Professional Technical Team Ensures Service Quality

After-sales service team members are certified for their posts and receive no less than 40 hours of professional training each year. Equipped with advanced testing instruments (such as infrared thermal imagers and endoscopes), they can accurately diagnose the root causes of problems. During the maintenance of the red curtain wall at the Wuhan Han Show Theatre, the team applied non-destructive testing technology to complete a structural safety assessment without damaging the decorative surface, earning high recognition from the owner.

Qinglong Group regards after-sales service as a second round of marketing. Through systematic, standardized, and professional service practices, we let customers buy with confidence and use with peace of mind, truly achieving win-win cooperation.