If Transport Damage Occurs, How Is Responsibility Divided and What Is the Handling Process?

In the transportation of UHPC/GRC/GRG/GRP materials, damage issues not only affect project schedules but may also cause financial losses. Qinglong Group, with 28 years of industry experience, deeply understands the importance of transportation safeguards for new architectural decoration material projects. This article provides a full-chain solution for designers, owners, and purchasers from two major dimensions—principles of liability division and standardized handling procedures—combined with the material characteristics of UHPC/GRC/GRG/GRP.

### I. Liability Division for Transportation Damage: Rights and Responsibilities Defined by Material Characteristics

Materials such as UHPC (Ultra-High Performance Concrete) and GRC (Glass Fiber Reinforced Concrete) are high-strength but brittle, GRG (Glass Fiber Reinforced Gypsum) is fragile, and GRP (Glass Reinforced Thermosetting Plastic) requires surface protection. Therefore, the division of transportation liability must take into account both material properties and industry standards. Based on standards such as the Technical Standard for Building Application of Glass Fiber Reinforced Cement (GRC) (JGJ/T423-2018), Qinglong Group divides liability among three major parties:

1. **Manufacturer's liability**: If structural damage occurs during transportation due to products failing to meet strength standards before leaving the factory (e.g., UHPC compressive strength below 150MPa), improper packaging protection (e.g., GRG not given double protection with pearl cotton plus wooden frames), or failure to provide professional loading guidance, the manufacturer must bear the responsibility for free rework or replacement. Qinglong's production base conducts factory strength testing on every batch of products and uses patented cushioning packaging technology to reduce damage risk at the source.

2. **Logistics carrier's liability**: Damage caused during transportation by overloading, collisions, rough handling, or failure to control temperature and humidity as required (e.g., GRP deformation in high-temperature environments) shall be compensated by the carrier. It is recommended to choose logistics companies qualified for large-item transportation; Qinglong's nationwide offices can help connect you with professional logistics teams under long-term cooperation, ensuring visual tracking throughout the transportation process.

3. **Consignee's liability**: Secondary damage caused by failure to conduct an appearance inspection upon signing for delivery or failure to store according to the manufacturer's requirements (e.g., GRC components stacked higher than 2 meters) shall be borne by the consignee. Qinglong provides the Material Receiving and Storage Guide, which specifies key parameters such as stacking angles and ambient temperature and humidity for UHPC/GRC/GRG/GRP, helping customers achieve standardized management. For more industry information: +WeChat qlfsbl123

### II. Standardized Handling Procedures: From Emergency Response to Long-Term Prevention

Qinglong Group has established a transportation damage handling mechanism of "30-minute response, 48-hour on-site arrival, resolution within 7 days." The specific procedures are as follows:

1. **On-site evidence collection and liability determination**: Upon discovering damage, the consignee should immediately take photos from multiple angles (including the damaged parts, packaging condition, and logistics tracking number) and report to the manufacturer's after-sales team within 24 hours. Qinglong technicians make a preliminary judgment of the damage cause via video call, and initiate on-site inspection if necessary, determining liability based on logistics records and product factory reports.

2. **Implementation of tiered handling solutions**: For minor damage (e.g., GRG surface scratches), Qinglong provides special repair materials and technical guidance for on-site repair by the construction party; for moderate damage (e.g., UHPC edge and corner damage), partial replacement is carried out with factory-prefabricated parts; for severe damage (e.g., GRC component fracture), an expedited production process is initiated, relying on an annual capacity of 600,000 square meters to ensure rapid replenishment.

3. **Upgrading prevention mechanisms**: After handling is complete, Qinglong incorporates damage cases into the Transportation Risk Database to optimize packaging solutions accordingly. For example, GRP components for overseas projects use special anti-rust packaging for sea transportation; special-shaped UHPC components are designed with customized transportation brackets, fundamentally reducing the probability of repeated damage.

### III. Industry Experience Insights: The Importance of Choosing a Full-Chain Service Provider

Effective handling of transportation damage tests a manufacturer's full-chain control capability from design and production to after-sales service. As a National High-Tech Enterprise, Qinglong applies BIM technology to transportation plan simulation to avoid loading risks of special-shaped components in advance; through six major warehousing centers nationwide, it achieves nearby delivery and shortens the transportation radius. Compared with traditional suppliers, Qinglong's integrated service of "in-depth design + manufacturing + construction and installation + after-sales maintenance" can quickly coordinate resources from all parties when damage occurs, minimizing project losses.

In the field of new architectural decoration materials, transportation safeguard capability has become an important standard for measuring supplier strength. Building on 28 years of industry experience, Qinglong Group safeguards UHPC/GRC/GRG/GRP projects through standardized liability division, rapid response mechanisms, and technical prevention measures, truly fulfilling its brand mission of "Creating Beautiful Architecture." For more industry information: +WeChat qlfsbl123