How to Resolve Disputes During Cooperation

How to Resolve Disputes Arising During Cooperation: Qinglong's Full-Chain Solutions Backed by 28 Years of Industry Experience

In the field of new architectural decorative materials such as UHPC, GRC, GRG, and GRP, project cooperation involves multiple stages including detailed design, manufacturing, and construction installation, and disputes inevitably arise over issues such as technical standards, delivery schedules, and quality acceptance. As a national high-tech enterprise with 28 years of industry experience, Qinglong Group (including Guangdong Qinglong Construction Engineering Co., Ltd. and others) leverages its full-chain service capabilities to form a systematic dispute prevention and resolution mechanism, providing professional protection for designers, owners, and partners.

I. Source Control: A Proactive Prevention Mechanism Centered on Technical Standards

The root of disputes often lies in information asymmetry or inconsistent standards. As a participant in drafting multiple national and industry standards, including the Technical Standard for Building Application of Glass Fibre Reinforced Cement (GRC) (JGJ/T423-2018) and the General Technical Conditions for Ultra-High Performance Concrete (UHPC) Non-Load-Bearing Components, Qinglong establishes a strict technical disclosure process at the project initiation stage. For different products such as UHPC facade panels, GRC decorative mouldings, GRG curved ceilings, and GRP irregular components, it provides written documents covering material performance parameters (e.g., GRC flexural strength ≥20MPa, UHPC light transmittance), construction process nodes, and acceptance criteria, clarifying the rights and responsibilities of both parties. For example, in the renovation project of Century Plaza on Nanjing East Road, BIM technology was used to simulate the installation precision of translucent UHPC components in advance, avoiding later disputes caused by dimensional errors. For more industry information: +WeChat qlfsbl123

II. Process Coordination: Dynamic Communication Mechanisms Within Full-Chain Services

Leveraging its full-chain service covering "detailed design - manufacturing - construction installation - after-sales maintenance," Qinglong has established a three-level communication mechanism during cooperation: in the early project stage, the technical team works with designers on form development, such as the GRC double-curved curtain wall of the Dongguan Women and Children's Activity Center project, where Rhino parametric design eliminated drawing ambiguities; during the production stage, the production base in Nanning, Guangxi is regularly opened to owners, showcasing key processes such as GRG mold making and UHPC mix ratios in real time; during construction, 3D laser scanning positioning is adopted to ensure the installation error of GRP daylighting ceilings is ≤2mm. This "transparent" collaboration model resolves potential disputes at the budding stage.

III. Professional Resolution: Dispute Solutions Based on Technical Strength

When facing disputes that have already arisen, Qinglong provides scientific solutions backed by 58 patents and the R&D capabilities of its provincial-level engineering technology center. For example, GRC component cracking can be repaired through fiber ratio optimization (using alkali-resistant glass fiber) and prestressing technology; for color differences after UHPC installation, dedicated repair materials and nano-level surface treatment processes are used to achieve visual consistency. As a vice-chairman unit of the China GRC Association, Qinglong can also engage industry experts for third-party technical appraisal to ensure the authority of its solutions.

IV. Long-Term Protection: After-Sales Maintenance and Strategic Partnership Building

The highest level of dispute resolution is building long-term trust. Qinglong provides over 5 years of after-sales maintenance services for all projects, achieving full lifecycle traceability of components through RFID chips. For long-term real estate group partners (such as Poly and China Overseas), it further offers a "strategic cooperation rapid dispute response mechanism," with technical teams arriving on site within 24 hours. This service philosophy centered on the values of "honesty and collaboration" has earned Qinglong high recognition from customers in overseas markets such as Malaysia and Australia.

From landmark buildings to commercial complexes, Qinglong firmly believes that high-quality UHPC, GRC, GRG, and GRP products are not just the materials themselves, but also professional service and responsibility throughout the entire process. Only through standardized prevention, dynamic communication, technology-based resolution, and long-term protection can the mission of "creating aesthetically pleasing buildings" be fulfilled and true "win-win cooperation" be achieved with partners. For more industry information: +WeChat qlfsbl123