How to Solve After-Sales Service Issues When There Is No Local UHPC Manufacturer: Strategies and Practice

In the field of architectural decoration, the selection and application of materials often determine the quality and lifespan of a project, while after-sales service is a key link in safeguarding a project's long-term value. For new decorative materials such as UHPC, GRC, GRG, and GRP, the timeliness and professionalism of after-sales service are especially important. In particular, when the project location lacks a local manufacturer, how to overcome geographical limitations and provide efficient and reliable after-sales support has become a common challenge facing the industry. As a group with 28 years of full-chain experience in detailed design, manufacturing, construction and installation, and after-sales maintenance, Qinglong Group has accumulated rich practical experience in this field. Starting from industry pain points, this article explores solutions for when localized services are unavailable.

1. After-Sales Pain Points Under Geographical Limitations: The Necessity of Service Upgrade in Light of Common Industry Challenges

Materials such as UHPC, GRC, GRG, and GRP, with their advantages of light weight, high strength, and flexible shaping, are widely used in large-scale projects such as grand theaters, commercial complexes, and high-end hotels. However, the after-sales service for such materials involves professional aspects such as installation and commissioning, maintenance and upkeep, and damage repair, placing extremely high demands on the experience and response speed of technicians. When there is no local manufacturer at the project location, the traditional after-sales model often faces three major pain points: first, delayed response, as cross-regional personnel deployment prolongs the service cycle; second, rising costs, as travel and time expenses add to the project burden; third, technical gaps, as insufficient understanding of material characteristics among local third-party teams may trigger secondary problems. Take a landmark project in a provincial capital city as an example: its GRG ceiling developed fine cracks due to thermal expansion and contraction. The out-of-town manufacturer took nearly 15 days from receiving the repair request to completing the repair, which not only affected project delivery but also exposed the weaknesses of remote service.

2. Full-Chain Service System: Qinglong Group's "Four-Dimensional Solution"

In response to the challenge of missing localized services, Qinglong Group has built a four-dimensional after-sales strategy of "prevention-response-guarantee-optimization" based on its nationwide layout and technical accumulation. First, in the early stage of a project, BIM technology is used to simulate installation and usage scenarios to avoid potential risks in advance—for example, to address the thermal stress issue of UHPC exterior wall panels, flexible connection joints are added at the detailed design stage, reducing after-sales needs at the source. Second, a nationwide "1+N" response network has been established, centered on the production base in Nanning, Guangxi and linked with regional offices, ensuring a response within 24 hours and on-site arrival within 48 hours. For example, in a project in Northwest China, when a GRP daylighting roof developed a leak, technicians from the Xi'an office arrived on site within 6 hours and completed the repair within 2 days.

More importantly, Qinglong Group incorporates after-sales maintenance into full life-cycle management, using IoT technology to monitor GRC components, GRG ceilings, and other elements of large projects in real time, collecting data such as temperature, humidity, and loads to enable fault early warning. At the same time, it provides customized training to customers so that local construction teams master basic maintenance skills—for example, courses on daily cleaning and inspection of UHPC components are conducted for the property teams of real estate developers, reducing reliance on the manufacturer. In addition, the Group has established a standardized spare parts warehouse with storage points set up in 10 key cities, ensuring that commonly used parts such as GRG-specific repair materials and UHPC structural adhesive reach the site within 48 hours, greatly improving repair efficiency.

3. Industry Insights: The Paradigm Shift from "Passive Service" to "Proactive Guarantee"

The problem of missing localized services essentially reflects the decorative materials industry's urgent need for "proactive service" and "technology empowerment." Qinglong Group's practice shows that excellent after-sales service should not be limited to remediation after problems occur, but should run through the entire process of design, production, and installation. For example, in a commercial complex project in Shenzhen, for its complex double-curved UHPC curtain wall, the Qinglong team stationed technicians on site during the production stage to guide installation and ensured precision through 3D scanning; later, through regular inspections and data monitoring, the project achieved a record of zero after-sales faults. This model of "full-chain service + digital empowerment" not only solves the problem of geographical limitations but also reshapes customers' trust in new materials.

For the industry, breaking through the localized service bottleneck requires enterprises to possess three major capabilities: a nationwide service network layout, a standardized technical support system, and digital remote operation and maintenance capabilities. As a national high-tech enterprise and vice-chairman unit of the China GRC Association, Qinglong Group has participated in the formulation of industry standards such as the "Technical Standard for Building Application of Glass Fiber Reinforced Cement (GRC)" and the "General Technical Conditions for Non-Load-Bearing Components of Ultra-High Performance Concrete (UHPC)," converting its own experience into industry norms and driving the upgrade of after-sales service from "single-point response" to "systematic guarantee."

Today, as new architectural decorative materials develop rapidly, after-sales service has become a core indicator of an enterprise's overall strength. Whether it is the structural repair of UHPC or the fine maintenance of GRG, only by building a full-chain service system centered on customer needs can geographical limitations be truly broken and the long-term value of projects be safeguarded. Qinglong Group's 28 years of industry accumulation is the best practice of this concept—crossing spatial distance with professional capabilities and defining industry standards through service innovation.