How to Handle After-Sales Service When There Is No Local UHPC Manufacturer?

When there is no UHPC manufacturer at the project location, after-sales service support must rely on the manufacturer's remote support system, local collaboration network, and preventive maintenance plans. Qinglong Group has established a three-tier support system of "headquarters expert support + regional service stations + digital operation and maintenance platform," successfully providing timely and effective technical services for overseas projects such as the Ouargla Hotel in Algeria and the National Service Center in Singapore. This model ensures that clients receive professional after-sales support even from thousands of miles away.

Building a remote technical support system is the primary solution. Qinglong has set up a 24-hour technical response center, where clients can receive remote expert guidance via video calls. We establish dedicated technical files for each project, containing complete component information, installation nodes, and maintenance records. When problems arise, technicians can quickly retrieve the data for accurate diagnosis. In the Xin River ecological restoration project in Yiyang, Jiangxi, we guided local workers via remote video to successfully complete the repair of GRC components.

Establishing a localized collaboration network is essential. Qinglong certifies qualified construction partners in major regional markets, providing them with systematic training and technical authorization. These local partners can undertake routine inspections, minor repairs, and similar tasks. For major repairs, Qinglong dispatches headquarters engineers for on-site guidance, with local teams assisting in implementation. This model ensures professionalism while improving response speed.

Implementing preventive maintenance plans can prevent problems before they occur. Qinglong develops detailed periodic maintenance plans for each project, covering annual inspections, cleaning and care, and key performance assessment points. We remind clients to carry out maintenance on schedule through a digital platform and provide remote guidance throughout the maintenance process. In the Century Plaza project at Shanghai New World on Nanjing East Road, this preventive maintenance has ensured that the light-transmitting UHPC curtain wall remains in optimal condition over the long term.

A complete spare parts supply system is the foundation of after-sales support. Qinglong recommends that clients reserve 3-5% spare parts at the time of purchase for later replacement. For special components, we retain molds and production data to ensure that matching replacements can still be provided years later. With a systematic after-sales service solution, distance is no longer a barrier to obtaining professional support.