How to Solve After-Sales Service Issues When There Is No Local UHPC Manufacturer? Remote Service Systems and Qinglong Group's Nationwide Layout

When there is no UHPC manufacturer at the project location, after-sales service assurance becomes a core concern for owners. Solving this problem relies on the manufacturer building a "four-in-one" remote service system: a remote technical support network, localized collaboration resources, digital operation and maintenance tools, and an emergency logistics system. Based on its experience serving projects across China and overseas, Qinglong Group has established a unique "1+5+N" service model: 1 headquarters technical center in Nanning, 5 regional service centers (East China, South China, Central China, Southwest, and Northwest), and N localized collaboration partners (installation, inspection, and maintenance companies). In the Oran Hotel project in Algeria, through remote video diagnosis, dispatching technical representatives, and teaming up with local contractors, we successfully resolved installation adjustment and localized repair issues, ensuring smooth project delivery and later operation. Distance is no longer a barrier to service—systematic capability is the key.

Strong Remote Technical Diagnosis and Support Capability

We establish dedicated digital archives and BIM models for each project. When issues arise on site, technicians can use AR glasses to transmit live site footage back to the headquarters technical center in real time. The expert team conducts remote "consultations" to quickly pinpoint the cause of the problem, and guides on-site personnel through AR annotations, video guidance, and other means. We commit to responding within 2 hours and providing a preliminary solution within 24 hours.

Localized Collaboration Resource Network as the Guarantee for Implementation

Through 28 years of development, Qinglong Group has established long-term strategic partnerships with many high-quality curtain wall installation, engineering inspection, and maintenance companies in major cities across China. When a project requires on-site service, we can quickly mobilize collaboration resources at the project location or in the nearest region, working under the technical guidance of headquarters. This not only ensures response speed but also controls service costs.

Digital Operation & Maintenance and Preventive Maintenance to Reduce Failures

We provide customers with a digital operation and maintenance platform for UHPC curtain walls. Through regularly uploaded inspection photos and drone scan data, the system can automatically analyze component conditions and give early warnings of potential risks (such as sealant joint aging and bolt loosening), enabling preventive maintenance to nip problems in the bud and greatly reducing sudden after-sales needs.

Efficient Emergency Logistics and Spare Parts Warehouse Support

For components that may need replacement, we have set up spare parts warehouses stocked with commonly used UHPC panel specifications at our five regional service centers. Meanwhile, we have established strategic partnerships with several mainstream logistics companies to ensure that components or specialized materials can be delivered to the site as fast as possible in emergencies. In the repair of a project in Xi'an, we shipped from the Chengdu spare parts warehouse and completed the replacement of damaged panels within 36 hours.

Choosing a manufacturer with a strong remote service system is like buying nationwide "insurance" for the project. Qinglong Group leverages its systematic service capabilities to eliminate customers' concerns about distance.