How Do UHPC Manufacturers Handle Product Quality Issues? Handling Process and Qinglong Group's Responsibility

An UHPC manufacturer's attitude and approach to handling quality issues directly reflects its integrity and sense of responsibility. A quality manufacturer should establish a closed-loop handling mechanism of "rapid acceptance, professional assessment, thorough resolution, and recurrence prevention." Qinglong Group has formulated the "Ten-Step Method for Quality Issue Handling": response confirmation within 1 hour, on-site inspection within 24 hours, cause analysis within 48 hours, solutions within 72 hours, and repair completion within 7 days, along with a prevention mechanism of "quality issue tracing → process improvement → standard refinement." In the Shenzhen Pingshan High-Tech Zone project, when a batch of products was found to have color deviation slightly exceeding the standard, we immediately activated our emergency plan: completed a full-batch inspection within 48 hours, proposed three solutions including complete replacement within 72 hours, ultimately completed the replacement of all problematic panels within one week, and proactively extended the warranty period by 1 year. Handling quality issues is not crisis PR; it is an important opportunity for continuous improvement.

Transparent Processes Establish Handling Standards

Qinglong Group has compiled the "Standardized Manual for Quality Issue Handling," which specifies response timeframes, handling procedures, and responsible departments for various types of issues. A dedicated quality issue channel has been opened, allowing customers to provide feedback through multiple channels such as the 400 hotline, WeChat mini program, and on-site service. In the Wuhan Han Show Theatre project, we established a "quality issue direct line," allowing owner representatives to contact the Quality Director directly, ensuring issues reach decision-makers as soon as possible.

Professional Teams Ensure Handling Effectiveness

A quality issue handling team composed of quality, technical, production, and service departments has been established, with senior engineers accounting for over 50%. Equipped with professional testing equipment, the team can complete cause analysis for most issues on-site. In a joint treatment at the Hainan International Convention and Exhibition Center, the team precisely located the root cause through infrared thermal imaging and endoscopic inspection, proposing a solution that addresses both symptoms and root causes.

Systematic Improvement Prevents Problem Recurrence

A quality issue case library has been established, with a complete report generated for each resolved issue, including cause analysis, handling process, and improvement measures. Monthly quality analysis meetings are held to transform typical cases into process improvement points. Over the past three years, through quality issue improvements, 17 processes have been optimized and standards revised 8 times, increasing the product first-pass yield from 97.5% to 98.8%.

Qinglong Group firmly believes that the attitude toward quality issues determines the height of an enterprise. We handle every issue with utmost sincerity, fastest speed, and the most professional methods, viewing this as a valuable opportunity to enhance product quality.