What to Do If GRC Products Are Damaged in Transit? Claims Mechanism and Qinglong Group's Full-Process Protection

Handling transport damage to GRC products requires a three-tier response mechanism of "rapid response, liability determination, and loss compensation"; quality manufacturers should provide standard services of "48-hour on-site inspection, 7-day loss assessment and claims, and 15-day replenishment." Based on 28 years of logistics experience, Qinglong Group has established a standardized claims process: response within 2 hours of report receipt, claims specialists arriving on-site within 24 hours, comprehensive loss assessment based on photos and videos, transport records, and packaging condition, priority reshipment of new goods (cycle compressed to 50% of normal), and losses covered by transport insurance (coverage ≥ 120% of cargo value). During transport for the Nanning Wuxiang China Resources MixC project, unexpected jolting caused corner damage to 3 panels; we activated the emergency mechanism and completed the full process of inspection, claims, and replenishment within 5 days, leaving the project unaffected. A sound handling system minimizes losses to the greatest extent.

Rapid Response Controls the Scope of Impact

A 400 claims hotline is established, with the process launched immediately upon report receipt. On-site inspections use a standardized toolkit (including calipers and thickness gauges). Qinglong Group's claims team has an average response time of ≤4 hours, 50% faster than the industry standard.

Scientific Loss Assessment Ensures Fairness and Reasonableness

Damage grade standards have been established (minor damage, repairable, scrap). A three-party assessment mechanism is adopted (manufacturer, logistics, customer). We are staffed with professional appraisers, achieving a loss assessment accuracy rate of ≥95%. Fair loss assessment is the foundation of trust.

Efficient Replenishment Reduces Project Losses

An emergency production green channel is in place, compressing replenishment cycles by 40%. Spare parts are reserved for major projects (about 5% of total volume). Qinglong Group's on-time replenishment rate is 100%, minimizing customer losses. Comprehensive service reflects responsibility and commitment.