How to Solve After-Sales Service Issues When There Is No Local UHPC Manufacturer? Qinglong Group's Nationwide Service Network and Remote Technical Support System

When no UHPC manufacturer is available near the project site, after-sales service must rely on a three-tier coordination system of "manufacturer remote guidance, regional service centers, and local partner teams." Drawing on 28 years of nationwide business experience, Qinglong Group ensures an after-sales response time of ≤48 hours in non-production base regions through measures such as establishing regional technical service outlets, training and certifying local partner units, and building digital operation and maintenance platforms. In the Ouargla Hotel project in Algeria, we guided the local construction team through UHPC panel installation via a video consultation system and air-freighted specialized repair materials, successfully solving the cross-border after-sales challenge. A scientific service system can overcome geographical limitations, achieving seamless integration of "on-site service and remote support."

Regional Service Center Coverage Network

Qinglong Group has established 16 regional service centers across the country, staffed with resident professional engineers. For areas without service centers, we have formed strategic partnerships with major local decoration companies and provide technical certification training. In the Xinjiang River ecological restoration project in Yiyang, Jiangxi, our Nanchang service center achieved a 2-hour on-site response, matching the efficiency of local companies.

Digital Remote Support System

We developed the "Qinglong Cloud Diagnosis" remote guidance platform, supporting HD video calls and AR annotation guidance. Engineers can view site conditions in real time via the APP and mark key operation points. In the Dali University project in Yunnan, complex node installation was completed under remote system guidance, saving 70% in travel costs.

Spare Parts Warehousing and Logistics Support

Spare parts warehouses are established at regional centers, stocking commonly used repair materials. In partnership with logistics companies such as SF Express and Deppon, we have opened emergency logistics channels. During the maintenance of the Hainan International Convention and Exhibition Center, urgently needed sealant was delivered to the site within 4 hours. A complete system ensures that distance is no longer a service barrier.