How to Solve After-Sales Service Issues When No Local UHPC Manufacturer Is Available? Building a Remote Support System and Localized Service Network

When there is no UHPC manufacturer at the project location, after-sales service assurance becomes a core concern for owners. Drawing on extensive experience serving the national market, Qinglong Group has established a three-tier after-sales service system of "Headquarters Technical Center Remote Support + Regional Service Stations + Strategic Construction Partners," ensuring timely, professional technical response and problem-solving even from thousands of miles away. Our practice has proven that distance does not constitute a service barrier; the key lies in establishing systematic contingency plans and an efficient execution network.

The first tier is the 7×24-hour remote technical support center. We operate a dedicated customer service line staffed by senior engineers, providing immediate technical consultation for projects via phone, video conferencing, remote diagnostic software, and other means. For common issues such as installation, joint treatment, and localized repairs, we can produce standard operation videos or provide remote visual guidance through AR (augmented reality) glasses. Meanwhile, we create a dedicated digital archive for each project, containing the drawings, installation numbers, and technical parameters of all components, which engineers can retrieve at any time for precise "diagnosis."

The second tier is localized service stations and partner networks in key regions. Qinglong Group has stationed resident service engineers in major economic zones and transportation hub cities nationwide, or established long-term strategic partnerships with quality local curtain wall and decoration companies. These partners have undergone our rigorous training and certification and hold our repair material kits, enabling them to handle most on-site issues. For major or urgent situations, headquarters engineers pledge to arrive on-site in any major domestic city within 24-48 hours by the fastest means of transportation.

The third tier is preventive maintenance and emergency material reserves. At project handover, we not only provide complete as-built documentation and maintenance manuals, but also often recommend that clients or general contractors stock a small number of spare panels in key specifications along with specialized repair materials. In addition, we implement a regular follow-up visit system: regardless of how far away a project is, at least one systematic remote or on-site inspection is conducted each year to prevent problems before they occur. For example, in a project in a remote area of Northwest China, we successfully met all post-installation maintenance needs by training the local team in advance, pre-positioning repair kits, and combining these with remote guidance. In the face of systematic service, distance is no longer a problem.