What to Do If GRC Products Are Damaged During Transportation?

Damage to GRC products during transportation is a concern for owners and must be addressed comprehensively through preventive measures, insurance coverage, and rapid response systems. Based on 28 years of logistics experience, Qinglong Group has established a full-process protection system, keeping the transportation damage rate below 0.1%, and commits to re-producing and shipping damaged products within 24 hours to minimize project impact.

Preventive measures are the first line of defense. Professional packaging reduces damage risk. Flat panels are secured with A-frames, with gaps filled with foam; shaped panels use custom profiled supports to avoid collision. In the Shenzhen Yirui Biotechnology Building project, Qinglong Group designed honeycomb packaging for double-curved panels, achieving a zero transportation damage rate. Drivers are trained and certified, with standardized loading and unloading operations. Route planning avoids bumpy road sections to reduce vibration damage.

Insurance coverage transfers risk. Every shipment is fully insured, with compensation up to 150% of the cargo value. Qinglong Group cooperates with well-known insurance companies to offer a simple and efficient claims process. In the rare event of an accident, claims are initiated promptly to compensate clients for their losses. Insurance provides assurance and peace of mind for clients.

Emergency response ensures timely handling. A 24-hour customer service line is in place, responding to damage reports within 2 hours. On-site surveys determine responsibility and negotiate solutions. A green channel for re-production prioritizes scheduling, shortening waiting times. Through systematic management, transportation risks are minimized.