How Is the Technical Support Service of UHPC Manufacturers?

Professional technical support is the key to the successful implementation of UHPC projects and an important reflection of the value of a quality manufacturer. Qinglong Group's technical support service system covers four stages: design, production, installation, and use. Each stage has clear service content and service standards, ensuring that professional technical guidance is available throughout the entire project process.

Technical support during the design stage is the most critical. Qinglong Group's BIM technical team gets involved at the early stage of project design, optimizing component design and joint solutions through parametric design and performance simulation. In the light-transmitting UHPC project at Shanghai Century Plaza, the technical support team optimized the distribution plan of the light guide rods through optical simulation, achieving the best light transmission effect. This proactive technical support can effectively avoid design defects and improve project success rates. The technical support team consists of senior engineers with an average of more than 10 years of industry experience, capable of providing the most professional solutions.

Technical support during the production stage ensures product quality. Qinglong Group assigns dedicated technical representatives to each project to track the production process throughout and resolve technical issues promptly. Technical representatives are responsible for confirming process parameters, quality monitoring, and problem handling, ensuring that products fully meet design requirements. In the Algeria hotel project, the technical representative solved the strength development problem of UHPC in high-temperature environments by optimizing the curing regime.

Technical support during the installation stage guarantees construction quality. Qinglong Group's technical team provides detailed installation plans and technical briefings, and dispatches technical personnel for on-site guidance on major projects. Installation technical support covers all aspects, including surveying and setting out, lifting plans, and connection construction, to ensure installation quality. In the Wuhan Han Show Theatre project, the technical support team provided on-site guidance for 15 days, solving the installation challenges of complex shaped panels.

Technical support during the use stage extends product life. Qinglong Group provides customers with comprehensive usage and maintenance guidance, including professional knowledge on cleaning, upkeep, inspection, and repair. Regular technical training and technical exchange activities help customers better use and maintain UHPC products. This full-process technical support ensures the long-term performance of projects.