What to Do If GRC Products Are Damaged During Transportation? — Qinglong GRC Damage Handling Mechanism

Handling GRC product transport damage requires a complete mechanism covering prevention, inspection, liability determination, and remediation. Qinglong GRC ensures damaged products are handled promptly through professional packaging (reducing the breakage rate to 0.5%), transport monitoring, arrival inspection, and rapid remediation, minimizing customer losses.

Handling process: upon arrival, both parties jointly inspect and record damage; the responsible party and remediation plan are determined within 24 hours; replenishment or repair is completed within 7 days; severely damaged products are remade unconditionally. On one project, partial damage was found upon arrival; Qinglong GRC issued a plan within 24 hours and delivered replacements within 5 days, with no impact on the construction schedule and high customer satisfaction.

Damage Prevention Measures

Professional packaging design with reinforced protection at key areas; dedicated transport racks to avoid squeezing and collision; standardized loading with secure fastening; optimized transport routes avoiding rough road conditions. Prevention first to reduce breakage.

Arrival Inspection Procedure

Both parties jointly inspect and sign for acceptance on site; photos and videos document damage; acceptance reports are filled out in detail and confirmed by both parties; clear liability division avoids disputes. Standardized inspection with clear liability determination.

Rapid Remediation Mechanism

Minor damage repaired on site with professional team support; factory repairs completed within 7 days; severely damaged products remade with delivery within 15 days; priority handling without affecting the schedule. Rapid remediation to minimize impact.

Liability and Compensation

Transporter liability covered by logistics insurance; packaging liability borne by the manufacturer; transport insurance purchased to transfer risk; records analyzed for continuous improvement. Clear liability to safeguard rights and interests.

A sound damage handling mechanism protects customer interests. Qinglong GRC's responsible attitude has won customer trust.