What to Do If GRC Products Are Damaged During Transportation? Qinglong GRC Damage Handling Mechanism

Handling transport damage of GRC products requires a complete mechanism covering prevention, inspection, liability determination, and remediation. Qinglong GRC uses professional packaging (reducing the breakage rate to 0.5%), transport monitoring, arrival inspection, and rapid remediation to ensure damaged products are handled promptly and customer losses are minimized.

Process: Upon arrival, both parties jointly inspect and record any damage; the responsible party and remediation plan are determined within 24 hours; replacement or repair is completed within 7 days; severely damaged products are remade unconditionally. On one project, localized damage was found upon arrival. Qinglong GRC issued a plan within 24 hours and completed the replacement within 5 days, without affecting the construction schedule, earning high customer satisfaction.

Damage Prevention Measures

Professional packaging design with reinforced protection at key points; dedicated transport racks to avoid crushing and collision; standardized loading with secure fixing; optimized transport routes to avoid poor road conditions. Prevention first to reduce damage.

Arrival Inspection Procedure

Joint inspection by both parties with on-site sign-off; damage documented with photos and videos; detailed acceptance report completed and confirmed by both parties; clear division of responsibility to avoid disputes. Standardized inspection with clear liability.

Rapid Remediation Mechanism

Minor damage repaired on site with support from professional teams; items requiring factory repair completed within 7 days; severely damaged products remade and delivered within 15 days; priority handling so the schedule is not affected. Rapid remediation to minimize impact.

Liability and Compensation

Carrier liability covered by logistics insurance; losses from packaging faults borne by the manufacturer; transport insurance purchased to transfer risk; records analyzed for continuous improvement. Clear liability to safeguard your rights and interests.

A sound damage handling mechanism protects customer interests. Qinglong GRC's responsible attitude has won customer trust.