How to Solve After-Sales Service Issues When There Is No Local UHPC Manufacturer? Qinglong UHPC Remote Service Support System

When there is no local UHPC manufacturer, service can be ensured through four measures: establishing regional service centers, training local partner teams, providing remote technical guidance, and stocking common spare parts. Qinglong UHPC has set up 6 major regional service centers across the country, staffed with professional service teams, guaranteeing on-site arrival within 48 hours. At the same time, a remote diagnosis system has been established, using AR technology to guide local personnel through repairs.

Specific service plans include: training 2-3 local technicians at the project site; stocking common spare parts (such as hanging fixtures, sealants, etc.); setting up a 400 technical service hotline with a 15-minute response time; and dispatching experts to the site within 48 hours for major issues. Although a project in western China was far from the production base, this system enabled 2-hour online diagnosis and 24-hour spare parts delivery, ensuring smooth project progress.

Regional Service Network Layout

Six regional service centers cover the whole country; service radius ≤500 km; these arrangements ensure timely response.

Local Team Training System

Training local technicians; providing detailed maintenance manuals; these trainings enhance local capabilities.

Remote Technical Support System

AR remote repair guidance; online problem diagnosis; these technical supports improve efficiency.

Spare Parts Stocking Plan

Establishing regional spare parts warehouses; stocking common spare parts locally; these plans shorten waiting time.

Remote service requires system support. Qinglong UHPC improves its network for worry-free service.